FAQs

What is Salsarise?

Salsarise is your one stop shop for salsa accessories, and much more. We made it ourselves so that we could cut out all of the middle men between you and us. . 

Why can't I find the products I'm looking for?

Click on the search menu, and type in a product name to find the specific product you are looking for. If a product is not in our category, and you are wanting it, we will consider on placing the product in our list depending on how much feedback we receive for the product.

Is it safe to put my credit card number into this website?

I hope so. We don't store any of your credit card information (that's handled by our payment processor PayPal, Amazon Pay, and Shopify) and we will never share your personal information with anyone else.

How long will my product take to arrive?

Shipping times will take 2-4 weeks. Please be patient as we have certain products  shipped from abroad.

My order never arrived.

Check your order confirmation email for the tracking number, and type it into the order lookup on the homepage. If that doesn't work, send us an email, tell us what you ordered and your order number, and we will help you out.

My order arrived incomplete and/or damaged.

First let's take a deep breath. Contemplate the transience of all things. In your mind's eye, envision a dance floor ready to be lit up by your dance moves, and everything you hold dear, and let it go. Then send us an email. Tell us what you ordered and your order number. From there we will help you out.

Refund information.

More to follow.

It's 2018, and somehow I screwed up the address form.

How's that even possible? Send us an email at info@salsarise.com